Mac Management Software for the Enterprise
Automation, deployment, compliance, and security with one simple tool
Mac: A Better Platform with Better Results
Fletcher Previn, VP of Workplace-as-a-Service, led IBM's transformation from a Windows-centric organization to supporting the Apple platform.
IBM's approach is user-focused. They manage Macs in a way that has been typically reserved for mobile devices. The goal is to drive self-sufficiency, so users can help themselves instead of solely relying on their help desk.
IBM is deploying 1,900 Macs per week, and currently have 130,000 Macs and iOS devices in the hands of users. And all of these devices are supported by a total of 24 help desk staff members, meaning that each staff member effectively supports 5,375 employees. Remarkably, IBM found that only 5 percent of Mac users call the help desk, compared to 40% of PC users. This shows how simple it is for the staff at IBM to use the Mac platform.
Previn continued the Mac@IBM conversation by saying the upfront cost of PCs is lower, but the residual value of Mac is higher. “A Mac still has value three or four years down the road,” he added. With the provisioning and automation practices used to manage Mac, IBM does not need to create images for all of their machines—saving their IT staff significant time.