El Capitan 101: OS X Support Essentials 10.11

"El Capitan 101: OS X Support Essentials 10.11" is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X El Capitan. This course gives students a tour of the breadth of OS X El Capitan and the best methods for effectively supporting OS X El Capitan users and systems. Informative lectures and hands-on case study exercises provide real-world experience.

Topics include:

  • Installation
  • User Accounts
  • File Systems
  • Data Management
  • Applications and Processes
  • Network Configuration
  • Network Services
  • Peripherals and Printing
  • System Startup

Additional benefits:

  • 3 uninterrupted days of lab-style interaction
  • Refine the troubleshooting process and learn how to become more efficient with available tools and resources
  • Learn about OS X 10.11 El Capitan features in depth
  • Meet and share your experiences with other IT administrators
  • Distinguish yourself from others in the IT industry
  • This course, when combined with the OS X Support Essentials book by Peachpit Press, helps prepare you for the Apple Certified Support Professional (ACSP) exam
  • Students will receive one credit to take the Apple Certified Support Professional exam. The credit can be used either immediately after the class on the third day, or within 3 months of completing the class at the JAMF Software office in Minneapolis


  • Knowledge of OS X and basic computer navigation

Apple Training offers courses to address your needs, whether you're an IT or creative professional, educator, or service technician. The Apple Certified Support Professional course is a great way to differentiate yourself and gain recognition for your technical expertise with Apple.

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