To help ensure customer success, all sales of Casper Suite include new customer primer sessions and a personal training engagement called JumpStart. Through remote and on-site sessions, you’re equipped with all the tools necessary to get the most out of your product and begin implementing solutions to the challenges you face every day in the ever-evolving Apple management ecosystem.
During the primer sessions, new customers participate in a series of four workshops with a JAMF expert. This allows both novice and experienced Apple users to start using the solution and receive personalized support—setting you up for immediate success. The workshops include:
Using JAMF Nation & Apple Services
Network Infrastructure & Device Enrollment
JSS Configuration & Settings
Workflow Fundamentals & Preparing for your personal session
During the personalized JumpStart session, a JAMF expert works with you to configure and integrate Casper Suite seamlessly into your existing environment. Through a hands-on approach, your JAMF Expert will help familiarize you with Casper Suite—providing workflow recommendations, an overview of support resources available to you, and additional training and certification options. There are four JumpStart options available for JAMF customers, each scoped to fit different customers needs.