While the Casper Suite is fully supported and features extensive documentation, the dynamic, day-to-day business challenges you face sometimes require a greater breadth of experience, increase in capacity, or depth of strategic and technical expertise.
You get all that and more with our Encompass Program. Available in four different levels to match your unique needs and budget, the Encompass Program gives you premium access to a dedicated team of engineering, project, and support specialists providing insights on best practices developed from hundreds of Apple deployment engagements.
A dedicated team of service and support professionals who understand your environment and goals, and provide expert counsel and hands-on assistance to optimize the return on your Casper Suite investment.
Onsite and/or remote service work from JAMF Software Professional Services Engineers to focus on your choice of a variety of areas — from JSS configuration and workflow design, to implementation strategies, security management and even personnel education.
Proactive communication and reporting on the performance of your unique environment, the status of support cases in progress, and knowledge-base materials specific to your interests and goals.
Live technical support to address day-to-day issues as they arise.
Project management providing single-point oversight of your account activities and facilitate communications and activity tracking among the project team.