Director, Cloud and Delivery

Job Description

The Director of Cloud and Delivery is a hands-on leader of a multinational team focused on commercial software cloud delivery experiences and works in partnership with organization stakeholders in support of quality products/services that exceed our internal and external expectations.

The Director of Cloud and Delivery provides strategic and technical leadership and oversight in the development and implementation of cloud delivery and development operations best practices and in the planning and execution of product and technology deliveries.

Education: Bachelor's Degree or equivalent relevant experience Location: Eau Claire, WI or Minneapolis, MN
Travel: 10-25%
Supervisor: Vice President, Software Engineering

Responsibilities

  • Lead, build, and motivate a team focused on cloud delivery, development operations, and JAMF Software’s scalable SaaS infrastructure to meet all identified Service Level Agreements
  • Motivate and maintain a high-performance team by recruiting, training, and developing employees and managing supervisors within the team
  • Develop, communicate and drive the long-term strategic plans and objectives for the Cloud and Delivery Department through engagement with other senior managers and executive leadership
  • Plan and manage a budget to align with company goals and objectives
  • Work with the Engineering team to identify, enable and deliver a scalable, secure, reliable and cost-effective cloud solution that can be managed and delivered globally
  • Work with Product Management, Support, and Quality Assurance to identify product focus areas for SaaS-specific issues, as well as continuous product improvement
  • Identify, assess, monitor and proactively address customer pain points specific to SaaS implementations while using JAMF’s software in a hosted environment
  • Facilitate a team to provide guidance and recommendations for strategic customers and partners to create and maintain scalable infrastructure (on-prem, private cloud and SaaS) to meet product expectations
  • Help define the strategies to develop and release multiple SaaS and cloud product offerings and provide data on serviceability and usage
  • Work to define and maintain all policies, procedures, and documentation necessary for a recoverable, scalable, best-in-class cloud infrastructure
  • Work as a member of Team Tech Management on strategic planning and the effective communication of issues, objectives, initiatives, and performance
  • Mentor and guide Engineers, including holding performance reviews, suggesting career development activities, and instilling the importance of customer focus and other best practices
  • Review and analyze existing workflows and practices for effectiveness, efficiency, and information security, and provide planning guidance for continued evolution of hosted operations

Qualifications

  • 2 – 4 years delivering highly scalable SaaS and cloud-based enterprise software solutions
  • 2 – 4 years experience leading multiple, globally-distributed teams in the development and delivery of enterprise software
  • Excellent communication and interpersonal skills
  • Proven organizational and analytical abilities
  • Strong customer service focus
  • Ability to communicate and effectively present complex technical terms to a range of audiences
  • Ability to engage with and establish trust and rapport with all levels of customers and employees
  • JIRA and corresponding technologies preferred
  • Experience with Agile methodology preferred
  • AWS Certifications: Solutions Architect, SysOps, DevOps, Developer (preferred)

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