Cloud Network Operations Engineer

Job Description

The Network Operations Engineer I works with the Online Services team to provide installation, monitoring, backup, recovery, and issue resolution for the Linux- based cloud infrastructure used in delivering JAMF Software technologies. They are responsible for maintaining operation of the environment in accordance with service level agreements and providing support to both staff and customers.

Location: Sydney, NSW
Travel: 10%
Job Type: Full-Time
Supervisor: Manager, Online Services
Education: 4 year / Bachelor's Degree (Preferred); A combination of relevant experience and education may be considered

Responsibilities

  • Monitor Linux system, database, and network performance to detect problems early and respond within an SLA
  • Effectively triage emergent situations, and resolve or escalate incidents in accordance with an SLA
  • Monitor software and network security on team managed servers and networks
  • Configure and maintain server auditing and network monitoring tools
  • Develop and implement performance tuning steps for application, system, and network configurations
  • Provide solutions and direction to customer issues via phone or email in a timely and professional manner
  • Maintain and expand technical documentation of processes and procedures.
  • Participate in a 24x7 on-call rotation
  • Participate in system administration duties for cloud-based server infrastructure
  • Perform light programming/scripting tasks in Bash, PHP, and Python
  • Develop and maintain an advanced level of knowledge of JAMF Software products
  • Other duties and special projects as assigned

Qualifications

  • 1-2 Years experience in an IT operations environment (Required)
  • 1-2 Years Systems Administration experience, on any platform (Required)
  • 1-2 Years experience working with Linux/Unix command line interfaces, including shell scripting (Required)
  • General Experience managing priorities and responding effectively to emergent incidents both independently and with a team (Required)
  • Strong Communication Skills
  • Excellent Interpersonal & Organizational Skills
  • Ability to communicate complex technical terms in an easy to understand, non-technical manner
  • Self-starter, energetic multi-tasker, highly motivated and team player
  • Ability to engage with and establish trust and rapport with all levels of customers and employees
  • Apple Platform
  • Network diagnostic skills
  • Ability to adapt and solve challenges quickly and efficiently
  • Ability to work independently and as part of a team

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