The phone rings. An admin answers and is confronted with a problem, a question, or an urgent request. Does this ever happen? Was the cheesecake at lunch delicious?

Andrina Kelly of Bell Media, Canada's premiere multimedia company, showed us how you can whistle while your users work, and best of all they don’t even have a clue. How? With Self Service, a powerful app that delivers IT capabilities including making policies available to anyone you want.

During her unique and entertaining presentation, she gave us simple steps to becoming a scripting superstar with new admin cred. We all left ready to rock when it comes to issues around ownership, diagnostic log issues, and keychains. In our humble opinion, Andrina is the superstar.

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