ENCOMPASS HEADER 2
At JAMF Software we manage Apple technologies with a suite of products, services, and support solutions. Encompass is the premium service specifically designed for larger deployments and clients who are new to Apple who benefit from easy access to technical expertise.
All JAMF Software’s engineers and support specialists have a skilled understanding of the Apple platform, Casper Suite and how to scale management solutions in the enterprise.
Convenient month-to-month billing for a six-month commitment at our standard pricing plus a 10% discount on all professional services.
Value-based six-month program includes a $2000 discount on our standard pricing plus 10% off on all professional services.
Comprehensive twelve-month program that includes a $4000 discount on our standard pricing plus a 20% discount on all professional services.
Encompass Section 2
HOW ENCOMPASS WORKS
Encompass Program provides clients an assigned team which includes a Professional Service Engineer and an Account Manager. These skilled professionals work alongside you creating goals and objectives, deployment strategies, workflows and technical architecture. They provide priority access to all support resources from project inception through process maturity.
CREATE YOUR CASPER SUITE ENVIRONMENT
Encompass Professional Services Engineers integrate with internal teams to develop an understanding of your environment as it relates to Casper Suite. Documentation is created to outline the implementation of Casper Suite software, as well as specific architectures and core frameworks within your environment.
Encompass Engineers define best practices for standard image creation and all supporting process workflows to optimize your use of the Casper Suite.
ONSITE REVIEWS AND ASSESSMENTS
Encompass Engineers schedule quarterly onsite visits to assess progress, overall workflow quality, review system performance and administer updates to Casper Suite features.
Quarterly Onsite Review Topics
- JSS Installation / Configuration
- Automated Maintenance
- Security Management
- Network Configuration
- Package Creation
- Casper Suite Administration
- Workflow Designs
- Policy Usage
- Self Service Options
- Casper Remote
- Usage Management
- Settings Management
- License Management
- Support Options
PRIORITY ACCESS TO JAMF SOFTWARE SERVICES
JAMF Software professional services are in high demand and Encompass provides priority access to scheduling for all service engagements.
FACING SUCCESS TOGETHER
Encompass Account Managers are your direct and reliable contact to all technical support, monthly reporting packages and presentation of relevant materials to your interests.
- Known software defects and remediation solutions
- Summary of all open and closed support cases
- Selected knowledge base articles from JAMF Nation's vast ecosystem
CUSTOMER STATUS PORTAL (UPON CUSTOMER REQUEST)
A secure online portal is available to access and review the status of open support cases.
PRIORITY ACCESS TO CUSTOMER SUPPORT
Encompass support calls receive priority response and expanded hours* for all support incidents**.
*Expanded support hours are Monday through Friday, 7:00 a.m. to 7:00 p.m. Central time, excluding holidays defined in the Annual Support Agreement.
**A support incident is a single reproducible issue that focuses on one aspect of the Casper Suite and can be identified by isolating specific symptoms. If an incident can be broken down into subordinate issues, each issue will be handled as a separate incident. A reproducible incident is any problem that can be re-created on JAMF Software systems. An incident may include multiple contacts, including emails, phone communication, and any other transfer of information necessary to reproduce the problem at JAMF Software. Any issue that is determined to be caused by a software bug or error in documentation will not be considered an incident.