Inside Systems Engineer

Minneapolis, MN

Job Description

The Systems Engineer's (SE) primary role is to partner within the Sales team and work alongside Account Executive and Inside Sales Representative to achieve sales and revenue goals. This position will evaluate technical requirements of new sales opportunities and develop technical solutions to meet the needs of prospective customers.

Responsibilities

• • Identify customer technical and service needs and provide solutions, using the full catalog of JAMF Software service and software offerings
• • Represent JAMF Software at industry events
• • Act as technical point of contact for prospective customers throughout the sales process
• • Position and present JAMF Software solutions to prospects, demonstrating the Casper Suite and other products to prospects
• • Drive, support and close evaluations and pilot implementations of the Casper Suite
• • Work to ensure that revenue and sales goals are met while maintaining a high level of prospective customer/customer satisfaction
• • Provide installation and customization of JAMF Software products in accordance with established procedures
• • Act as a liaison between the Sales and Service departments
• • Special projects as assigned

Professional Qualifications

• • Excellent technical, interpersonal and organizational skills
• • Excellent written and oral communication skills, proficiency in presentation
• • Mastery of JAMF Software product offerings, as well as working knowledge of those from other vendors
• • Working knowledge of the architecture and tools relevant to implementation of JAMF Software products
• • Ability to travel for on site demonstrations, events, implementations, and other duties
• • Ability to work independently in the field and as part of a team
• • Proficient, well-rounded experience in technical consultative selling to multiple levels within a complex organization
• • Experience working within a large-scale Mac environment required

Additional Information

Posted: February 20, 2012
Type: Full-time
Experience: Associate
Functions: Information Technology, Customer Service
Industries: Computer Software

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Office Administrator

Eau Claire, WI

Job Description

This position is responsible for the day-to-day office operations and supporting all employees at JAMF Software. The Office Administrator will work directly with employees and the Eau Claire management team to maximize effectiveness and ensure customer satisfaction. This position will be responsible for Administration, Facilities and Human Resources functions in Eau Claire.

Responsibilities

• • Responsible for the day to day Eau Claire operation and running of the office, researching and implementing ideas that make the office run smoother, look better and/or are in response to an office need
• • Act as liaison to the Minneapolis office for the Human Resources, Technology, Finance and other departments to fulfill office needs
• • Manages the reception area to ensure effective communications both internally and externally to maintain professional image
  •   ○ Greet visitors/vendors and receive deliveries
  •   ○ Handle mail and arrange/track special deliveries
• • Assist Management team with organization and provide administrative assistance as necessary
• • Maintain general orderliness and cleanliness of office
  •   ○ Arrange floor cleaning and painting/cleaning of wall surfaces
  •   ○ Keep kitchen area tidy
  •   ○ Keep professional atmosphere
• • Assist the Human Resources department with the following activities:
  •   ○ Talent recruitment: sourcing candidates, posting jobs and campus recruitment
  •   ○ Candidate assistance: including scheduling of candidate interviews, arranging travel as needed, interacting with HR team & processing final communication details
  •   ○ ADP administration: data integrity, Applicant Tracking System (ATS) and other HR updates to assist with employee self service
  •   ○ Liaison with onboarding of new hires and Zero Month orientation process
  •   ○ Provide employment verifications
  •   ○ Special projects as needed
• • Facilities management. Examples may include:
  •   ○ Manage office workstations and space utilization for efficiency/productivity
  •   ○ Research and work with Finance department to manage furniture, fixture and equipment (FFE) purchases
  •   ○ Maintain and coordinate equipment/facilities/IT repair in conjunction with Minneapolis office
  •   ○ Track inventory and order office supplies on as-needed basis

Professional Qualifications

• • The ideal candidate will have prior experience in an administrative support capacity, preferably in a human resources department
• • High level of personal and professional integrity
• • Strong organizational/time-management skills, with a passion for detail and execution
• • Understanding of full lifecycle recruiting components
• • Demonstrated ability to think outside the box and assist in the execution of key initiatives
• • Excellent project and people management skills
• • Ability to manage multiple priorities and team members with ever changing deadlines
• • Strong business acumen and understanding
• • Superb organization skills
• • Extraordinary verbal and written communication skills
• • Strong personal computing skills including Excel, Word, PowerPoint, internet recruiting experience, and Applicant Tracking system (ATS) software
• • Highly professional and presentable over the phone and in person
• • Positive attitude
• • Experience with facilities management and ability to engage with vendors
• • Experience with Mac computers and software (a plus)
• • Enthusiasm for working in a small-company, startup environment

Additional Information

Posted: February 13, 2012
Type: Full-time
Experience: Associate
Functions: Administration, Human Resources, Facilities Management
Industries: Computer Software

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Office Administrator/Receptionist

Minneapolis, MN

Job Description

This position oversees a wide variety of general office administration. The position requires a flexible, pro-active, problem-solving, detail-oriented personality and a disposition that constantly anticipates needs and inquires, "how can I help?" JAMF Software is a high-growth entrepreneurial environment with exciting growth opportunities.

Responsibilities

• • General office administration. Examples include:
  •   ○ Order office and kitchen supplies
  •   ○ Handle mail and arrange/track special deliveries
  •   ○ Maintain general orderliness and cleanliness of office
  •   ○ Greet visitors/vendors and receive deliveries
  •   ○ Manage incoming corporate office calls
  •   ○ Assist with on-boarding new hires in conjunction with HR
  •   ○ Administrative duties as needed-especially those pertaining to helping fellow office employees and upper management
  •   ○ General duties as required to structure office for future growth and scalability
• • Facilities management. Examples may include:
  •   ○ Manage office workstations and space utilization for efficiency/productivity
  •   ○ Monitor all leases on premises, alerting CFO one year prior to renewal dates
  •   ○ Assist with lease renewal processes for equipment and facilities
  •   ○ Research and manage furniture, fixture and equipment (FFE) purchases
  •   ○ Maintain and coordinate equipment/facilities/IT repair in conjunction with Internal IT staff
• • Maintain marketing materials. Examples may include:
  •   ○ Reprints, including business cards
  •   ○ Promotional item procurement
  •   ○ Welcome packets
  •   ○ CCA certification and welcome packets

Professional Qualifications

• • High level of personal and professional integrity
• • Strong organizational and time-management skills, with a passion for detail and execution
• • Highly professional and presentable over the phone and in person
• • Positive attitude
• • Experience with facilities management and ability to engage with vendors at multiple levels (preferred)
• • A balanced personal perspective and a constructive, team-player approach to working with individuals and across departments
• • Experience with Mac computers and software (a plus)
• • Enthusiasm for working in a small-company, startup environment
• • Strong project management skills
• • Ability to maintain schedules and budgets

Additional Information

Posted: February 13, 2012
Type: Full-time
Experience: Associate
Functions: Administration, Facilities Management
Industries: Computer Software

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Support Specialist

Eau Claire, WI

Job Description

The Support Specialist will work within the Services and Support team to provide primary support to end users. This position is integral as the initial point of contact for questions related to the Casper Suite software product. The Support Specialist also works closely with the Account Management department to aid in the installation, troubleshooting and integration of JAMF Software products.

Responsibilities

• • Apply problem solving skills and knowledge of JAMF Software products to perform various customer requests
• • Facilitate solutions, including troubleshooting issues relating to system configuration, application usage and software implementation of JAMF Software products
• • Use a contact resource management system to insert customer information and manager incidents
• • Network and system setup to mirror infrastructures related to incidents submitted
• • Provide phone and email correspondence to customers for assigned cases
• • Conduct technical training on product line for both internal and external users
• • Other duties and special projects as assigned

Professional Qualifications

• • Strong interpersonal and organizational skills
• • Exceptional customer service skills along with the ability to interact with internal and external customers
• • Excellent written and oral communication skills
• • Ability to critically analyze issues and use judgment to make decisions
• • Well-rounded technical aptitude with systems, network, and hardware
• • Mac OS X experience preferred
• • Ability to work independently and as part of a team

Additional Information

Posted: February 13, 2012
Type: Full-time
Experience: Associate
Functions: Information Technology, Customer Service
Industries: Computer Software

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Account Manager

Eau Claire, WI

Job Description

The Account Manager is responsible for client interactions with Customer communications. This includes phone and email contact with Customers regarding sales, software technical support, and notification of company events and product updates. This position assists in the day-to-day business affairs as well as the aggressive and successful growth of the company.

Responsibilities

• • Phone and email support for technical questions related to JAMF Software products
• • Create and maintain feature requests and product defects both from customers and internal testing
• • Provide case management to ensure target response times are met
• • Notify customers of company and product information
• • Transition customers from the sale of a product into a production environment
• • Maintain customer needs by performing periodic check-ins
• • Proactively recommend events and training needed by customers to increase customer satisfaction
• • Provide pricing and quotations of sales to current customers

Professional Qualifications

• • Exceptional customer service skills along with the ability to interact with prospects and customers
• • Ability to quickly learn software application functions and technological principals
• • Strong interpersonal and organizational skills
• • Working knowledge of Macintosh systems
• • Ability to perform troubleshooting and problem solving tasks
• • Excellent written and oral communication skills
• • Ability to work independently and as part of a team

Additional Information

Posted: February 13, 2012
Type: Full-time
Experience: Associate
Functions: Information Technology, Customer Service
Industries: Computer Software

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Technical Writer

Eau Claire, WI

Job Description

The JAMF Software Development Team is looking for Technical Writers with experience documenting software systems.

Technical Writers for JAMF Software are responsible for planning, organizing, writing, and editing technical documentation related to the company's products. Technical documentation includes, but is not limited to, administrator's guides, QuickStart guides, knowledge base articles, and technical white papers. The writer will work in an Agile development environment with various cross-functional teams to create documentation.

Ideal candidates are self-motivated, problem-solvers with the flexibility and aptitude to learn new technologies quickly. Candidates should also be comfortable working independently in a fast-paced environment with multiple deliverables and varying deadlines.

Responsibilities

• • Creates and designs user-friendly documentation for new products, features, workflows, and user issues.
• • Defines the scope and content of the documentation required.
• • Works closely with developers and quality assurance engineers to gather information for documentation.
• • Interprets technical product information and uses appropriate style guides and authoring tools to develop written documentation.
• • Creates or screen captures graphics as appropriate to enhance clarity/usability.
• • Ensures the accuracy of documentation including navigation, hyperlinks, table of contents, and search functions.
• • Assists with standardization of terminology.
• • Assists with writing text that appears within applications.
• • Assists with writing command-line help.
• • Reviews user interface terminology to ensure consistency and clarity as requested.
• • Initiates modifications to the documentation as appropriate to correct errors, enhance clarity/usability, and/or address user issues.
• • Helps develop and maintain style guides.

Professional Qualifications

• • Bachelor's degree
• • Minimum 3 years experience in a technical writing role preferred
• • Experience with Mac and iOS platforms preferred
• • Strong knowledge of Adobe Acrobat and InDesign preferred
• • Strong interpersonal and organizational skills
• • Ability to work independently and as part of a team

Additional Information

Posted: January 30, 2012
Type: Full-time
Experience: Associate
Functions: Development, Technical Writing
Industries: Computer Software

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Cocoa Developer

Eau Claire, WI

Job Description

The JAMF Software Development team is looking for a Cocoa/Objective-C developer to expand our Apple iOS Mobile Device Management (MDM) and Mac OS X application development capabilities.

As an experienced Cocoa developer, you will be responsible for extending the effectiveness of our existing products. You will help drive the effort to build new products and extend existing products to aid JAMF Software customers with deployment, security, and management of all Apple products.

JAMF Software is focused on helping customers and enterprises succeed with Apple products. As a key part of the JAMF Software development team, you will gain an intimate understanding of the problems our customers face, and you will lend your experience to building great solutions. You will be a key member of a team that puts a high value on accomplishing tasks and shipping the best possible software to make our customers successful.

Responsibilities

• • Develop new and improved Mac OS X and iOS applications
• • Use test-driven development methods to ensure ongoing quality of all code developed
• • Develop custom software solutions for existing JAMF Software customers
• • Mentor developers and interns on Cocoa development and TDD
• • Apply your knowledge of JAMF Software products to further our solutions
• • Work closely with each member of the JAMF Software Development team to ensure consistency
• • Work closely with broader JAMF Software organization to better understand Apple technologies and the challenges our customers face

Professional Qualifications

• • Experience developing for Mac OS X and iOS platforms
• • Minimum 5 years of professional programming experience
• • Minimum 2 years of specific Cocoa programming experience
• • Demonstrate a desire to continue learning and better your craft
• • Understand that testing and quality are a part of everyone's job
• • Experience with Unit Testing, Test Driven Development, and Continuous Integration
• • UNIX skills preferred
• • Java experience helpful but not required
• • Strong interpersonal and organizational skills
• • Excellent written and oral communications skills
• • Technical aptitude and desire for continued learning of both JAMF Software and all things technology
• • Ability to work independently and as part of a team

Additional Information

Posted: January 16, 2012
Type: Full-time
Experience: Associate
Functions: Development, Information Technology
Industries: Computer Software

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Quality Assurance Engineer

Eau Claire, WI

Job Description

The JAMF Software Development team is looking for Quality Assurance engineers with experience growing an automated test environment to support a reduction of release cycle times and ensure the continuing high quality of our releases.

As an experienced QA Engineer you will be responsible for ensuring that features and defects fixes are verified. You will have experience working on new product development and maintenance of existing products. You will have experience analyzing impact testing on legacy code to ensure existing workflows remain functional and new features are working as designed. You will understand how to build stories and scenarios to perform end-to-end system testing on multiple platforms.

JAMF Software is a fast-paced environment. Successful team members are adaptable to the change that is a part of software development. Our ultimate goal at JAMF Software is to ship the highest quality product to solve our customer's problems.

Responsibilities

• • Build a deep understanding of workflows that make JAMF Software customer successful and apply that knowledge to ensuring the quality of each release
• • Work in an Agile environment, work with the development team to build the appropriate tests ensuring the ongoing quality of the Casper Suite
• • Automate tests that are appropriate
• • Hold programmers accountable for ensuring their code is of the highest quality and has full test coverage
• • Mentor QA engineers, programmers, and interns on successfully using automation
• • Work closely with the JAMF Software Support team to ensure customer success and bring customer problems back to the Development organization
• • Work closely with the JAMF Software Development team to build a product that ensures JAMF Software customers will be successful deploying and managing Apple products in their environment

Professional Qualifications

• • Minimum 5 years professional testing enterprise software
• • Experience working on an Agile Development team
• • Experience with the practices of Unit Testing, Test-Driven Development and Acceptance Testing
• • Experience with the process of Continuous Integration
• • Experience with test automation frameworks
• • Experience knowing how and when to automate testing and when not to automate testing
• • Demonstrate the desire to continue learning how to be better at your craft
• • Ruby, Python, or other languages appropriate for test automation
• • UNIX skills preferred
• • Ability to interact with a relational database, MySQL experience a plus
• • Strong interpersonal and organizational skills
• • Excellent written and oral communications skills
• • Technical aptitude and desire for continued learning of both JAMF Software, the latest in testing methods and technology, and the ever changing world of Apple software development and products
• • Ability to work independently and as part of a shared team

Additional Information

Posted: January 16, 2012
Type: Full-time
Experience: Associate
Functions: Quality Assurance, Information Technology
Industries: Computer Software

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Java Software Developer

Eau Claire, WI

Job Description

JAMF Software is looking for an experienced Software Engineer to join our core software development team. As an experienced Software Developer at JAMF Software you will be responsible for extending the capabilities of our cross platform server products and creating new products to help enterprises succeed with deploying, securing, and managing Apple Mac OS X and iOS devices. You will be a key member of a team that puts the highest value on getting things done and shipping the best software possible to make our customers successful.

If you have experience in designing and developing core server infrastructure using Java, JSP, XML, CSS, HTML and relational data base systems that run on Apple OS X Server, Linux, or Windows platforms, JAMF Software would like to talk to you about joining our team.

You will need to have demonstrated experience using a test first mentality to design, build, debug, and extend complex new and existing software systems for market sale or large-scale internal use. You will have used Java and related software development technologies such as Java 2 Enterprise Edition (J2EE), Java Server Pages (JSP)/Servlets, JavaScript, HTML and CSS. Experience with Objective C and Cocoa would be very helpful.

You will have served as technical expert on your development projects and understand the importance of great communication throughout the development life cycle.

Responsibilities

• • Continued development on JAMF Software's core products for Mac OS X and iOS
• • Mentoring other developers and interns
• • Expansion of the JAMF Software SDK and APIs
• • Support for third parties - developing products to extend JAMF Software's offerings
• • Development of new products related to JAMF Software's core products
• • Bug identification and elimination
• • Work closely with JAMF Software Development team on inter-related products

Professional Qualifications

• • 3-5 Years of Java Server programming experience required
• • CSS, XML, HTML experience preferred
• • MySQL or other relational database experience very helpful
• • UNIX skills preferred
• • Agile Development experience, especially Unit Testing, Continuous Integration, and a "one team" attitude
• • Experience developing for Mac OS X and iOS platforms
• • Strong interpersonal and organizational skills
• • Excellent written and oral communications skills
• • Technical aptitude and desire for continued learning about both JAMF Software and the ever changing world of Apple software development and products
• • Ability to work independently and as part of a shared team

Additional Information

Posted: December 28, 2011
Type: Full-time
Experience: Associate
Functions: Development, Information Technology
Industries: Computer Software

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Channel Systems Engineer - International

International

Job Description

The Channel Systems Engineer's primary role is to partner within the Channel team and work alongside the Channel Account Executive as a resource, mentor and trainer to our International Channel Partners so they have the tools to operate independently and achieve sales and revenue goals. This position will also work with the CAE to grow and develop the Apple relationships in the assigned region. This position will serve as the technical expert and resource on a regional team supporting the development needs of JAMF Software's international Channel and Apple partners.

Responsibilities

• • Identify technical and service needs and provide solutions and training, using the full catalog of JAMF service and software offerings for Apple Teams and our Channel partners
• • Certify partners for JumpStarts and other offerings as they become available in selected markets
• • Represent JAMF Software at industry, partner and Apple events
• • Serve as technical point of contact for channel partners throughout the sales process
• • Position and present JAMF Software solutions to Apple and partners, demonstrating the Casper Suite, other products/services and updates
• • Train partners to drive, support and close opportunities - to include demo, evaluation and pilot training
• • Meet Channel team revenue and sales goals by ensuring partners and Apple have all tools and necessary support to close their opportunities
• • Support the Education team and other areas as requested and special projects as assigned
• • Help identify and vet potential new partners as needed

Professional Qualifications

• • Resourceful and flexible, as required, with position and selected market as we learn the unique characteristics of each country we enter
• • Excellent technical, interpersonal and organizational skills
• • Excellent written and oral communication skills, proficiency in presentation
• • Mastery of JAMF Software product offerings, as well as working knowledge of those from other vendors
• • Working knowledge of the architecture and tools relevant to implementation of JAMF Software products
• • Ability to mentor and train partners to JAMF Software Systems Engineer level skills
• • Ability to travel for demos, events, training, implementations, and other duties
• • Ability to work independently in the field and as part of a team
• • Proficient, well-rounded experience in technical consultative training and support to multiple levels within a complex organizations
• • Experience working within a large-scale Mac environment required
• • Language(s) besides English a plus

Additional Information

Posted: December 2, 2011
Type: Full-time
Experience: Mid-Senior Level
Functions: Information Technology, Customer Service
Industries: Computer Software

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